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Achieving Medical Excellence Through Innovation  
 
 

Door to doc process flow Aligns Staffing with Patient Demand, Physician Productivity, and Economies of ScaleCapacitates for Target Utilizations and Acceptable Patient Safety MeasuresSummarizes ED Patient Length of Use (LOU), Length of Hold (LOH), and Length of Test Turnaround (LOT) Durations by Urgency LevelIdentifies key activities for managing D2D implementationSelects ED's Busiest Times to Determine if `Split Flow` is RequiredAddresses process control issues after implementationDescribes team structures as well as roles and responsibilitiesDefines and Monitors Strategic Performance MeasuresAssesses change readiness and provides tips for improving acceptanceCharacterizes if LWOTs are a Problem. Plots Past LWOT% Vs. Patient VolumeCompares D2D Care Process with current ED to identify potential changesCalculates the Arrival Rates to Each ED Location

Process Toolkit Components
#
DMAIC
Names
File
Function
Example
1
D
LWOT Problem?
Download PPT File
 Characterizes if LWOTs are a Problem. Plots Past LWOT% Vs. Patient Volume example chart
2
M
Volume ≥ Min?
Download PPT File
 Selects ED's Busiest Times to Determine if "Split Flow" is Required example chart
3
M
Flow Calculation
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 Calculates the Arrival Rates to Each ED Location example chart
4
M
LOU/LOH/LOT
Download PPT File
 Summarizes ED Patient Length of Use (LOU), Length of Hold (LOH), and Length of Test Turnaround (LOT) Durations by Urgency Level example chart
5
A
Capacity Planning
Download PPT File
 Capacitates for Target Utilizations and Acceptable Patient Safety Measures example chart
6
I
Staffing
Download PPT File
 Aligns Staffing with Patient Demand, Physician Productivity, and Economies of Scale example chart
7
C
Scorecard
Download PPT File
 Defines and Monitors Strategic Performance Measures example chart
 
People Toolkit Components
#
DMAIC
Names
File
Function
Example
A
D
Care Process
Download PPT File
 Compares D2D Care Process with current ED to identify potential changes example chart
B
D
Ready to Change?
Download PPT File
 Assesses change readiness and provides tips for improving acceptance example chart
C
M
Organizing for Change
Download PPT File
 Describes team structures as well as roles and responsibilities example chart
D
I
Managing the Implementation
Download PPT File
 Identifies key activities for managing D2D implementation example chart
E
C
Gap Analysis
Download PPT File
 Addresses process control issues after implementation example chart

 
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